Returns Policy

Shopping on line is EASY which is why we want to ensure that returns are just as easy!

Our team is always available to assist with your pre and post purchase enquiries.

If you have any questions or would like to request a return or exchange, please call 1800 650 283 within 10 days of receipt of your order.

To return or exchange an item, follow these simple steps:

  1. Call our team of experts for assistance 1800 650 283

  2. You will receive an RMA (Return Material Authorisation ) number for returns and exchanges in 2-5 business days.

  3. The item(s) must be returned in their original condition including the original packaging and all accessories.

    PLEASE NOTE: - The packaging must not have any markings.
    Returns missing accessories will be rejected.

  4. Write the RMA number only on the shipping label and NOT on the box.

Non-returnable items:

  • Software
  • Customised products
  • Media: Labels, ribbons, receipt paper, printheads, card stock, RFID tags.

Our Commitment to you...


In Stock items dispatched within 24 hrs


Pre Sales advice on 1800 749 760


Our team will call to confirm ETA


Post Sale Lifetime Technical Support